TERMS OF SERVICE
Last Updated: November 5, 2026
1. INTRODUCTION
Welcome to heythehow!
These Terms of Service (“Terms”) govern your access to and use of our website, https://www.heythehow.com/ (the “Website”), including browsing, purchasing products, and interacting with our services.
The Website is operated by:
Company Name: Fuzhou Meizhiyuan Technology Co., Ltd.
Brand Name: heythehow
Business Address:
5th Floor, C023, Sanchuang Center, No. 199 Fuxing Avenue, Jin’an District, Fuzhou City, Fujian Province, China.
Customer Service Email: [email protected]
Throughout these Terms, “we,” “us,” and “our” refer to Fuzhou Meizhiyuan Technology Co., Ltd., operating under the brand name heythehow.
“You” and “your” refer to any individual or entity accessing or using our Website.
By accessing our Website or placing an order, you agree to these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Refund and Returns Policy.
If you do not agree to these Terms, please discontinue using our Website.
2. ELIGIBILITY AND WEBSITE USE
By using our Website, you represent that:
You are at least 18 years old or have reached the age of legal majority in your jurisdiction.
You have the legal capacity to enter into a binding agreement.
The information you provide is accurate, complete, and current.
You will use our Website in accordance with applicable laws and these Terms.
If you are using our Website on behalf of a business or another legal entity, you represent that you have the authority to bind that entity to these Terms.
We reserve the right to refuse access to our Website or restrict certain activities where reasonably necessary to protect our business, customers, or Website, subject to applicable law.
3. PRODUCTS AND PRODUCT INFORMATION
3.1 Product Categories
heythehow specializes in Window Cleaning Robots and related products designed to support everyday household cleaning.
We aim to provide accurate product descriptions, specifications, images, features, and pricing information.
3.2 Product Descriptions
We make reasonable efforts to ensure that product information displayed on our Website is accurate and up to date.
However, minor differences in product appearance, packaging, or presentation may occur due to manufacturing updates, display settings, or other reasonable circumstances.
Customers should review the product description, specifications, compatibility information, and operating instructions before making a purchase.
3.3 Product Availability
All products are subject to availability.
We reserve the right to update product listings, modify product specifications, discontinue products, or limit quantities where reasonably necessary.
If a product becomes unavailable after you place an order, we will notify you and provide an appropriate resolution, including a refund where required by applicable law.
3.4 Product Safety and Proper Use
Window Cleaning Robots are electronic household appliances that must be operated according to their instructions and safety requirements.
Customers are responsible for:
Reading the product manual before use.
Following all installation and operating instructions.
Checking product compatibility with the intended window or glass surface.
Inspecting the product and accessories before operation.
Following applicable electrical and safety precautions.
Keeping children and pets away from operating equipment where appropriate.
Using the product only for its intended purpose.
Do not use a product if it appears damaged, defective, or unsafe.
Do not disregard manufacturer safety warnings or operate the product in conditions outside its specified operating requirements.
We are not responsible for damage caused by improper installation, unauthorized modifications, misuse, or failure to follow product instructions, except to the extent that applicable law provides otherwise.
Nothing in this section limits any applicable product liability rights or statutory consumer protections.
4. PRICES AND PAYMENT
4.1 Product Pricing
All product prices are displayed on the Website in the currency indicated during checkout.
Prices, discounts, and promotional offers may change from time to time.
The applicable product price is the price presented to you at the time you complete your purchase, subject to applicable law and correction of genuine pricing errors.
4.2 Taxes and Additional Charges
Applicable sales taxes, shipping fees, and other disclosed charges will be displayed during checkout where required.
For international shipments, customs duties, import taxes, and other applicable charges may apply depending on the destination and shipping arrangement.
Any charges that are not included in the checkout total will be handled in accordance with applicable law and the disclosed shipping terms.
4.3 Payment Methods
We may offer payment methods through third-party payment service providers.
Available payment options will be displayed during checkout.
By submitting a payment, you authorize the applicable payment provider to process the transaction for the amount disclosed at checkout.
You represent that you are authorized to use the payment method submitted.
4.4 Payment Security
Payment transactions may be processed through independent third-party payment providers.
We do not intend to store complete payment card numbers or security codes on our own systems.
Payment processing is subject to the applicable payment provider’s terms and privacy practices.
4.5 Pricing and Typographical Errors
Although we make reasonable efforts to ensure accurate pricing, occasional errors may occur.
If we identify a material pricing or product listing error before accepting an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.
If an order has been paid for and cannot be fulfilled because of a genuine pricing or availability error, we will provide an appropriate resolution, including a refund where required by applicable law.
We will not use pricing errors as a basis to disregard consumer rights or applicable legal obligations.
5. ORDERS AND ORDER ACCEPTANCE
5.1 Placing an Order
When you place an order through our Website, you submit an offer to purchase the selected products under the terms displayed during checkout.
Please review your order carefully before completing payment.
5.2 Order Confirmation
After submitting your order, you may receive an automated order confirmation email.
An automated confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.
We reserve the right to review orders before acceptance.
5.3 Order Rejection or Cancellation
We may refuse or cancel an order in circumstances such as:
The product is unavailable.
Payment authorization is unsuccessful.
There is a suspected fraudulent or unauthorized transaction.
Material information provided during checkout is inaccurate.
A genuine pricing or listing error has occurred.
Shipping to the requested destination is unavailable or prohibited.
If we cancel an order after receiving payment, we will provide an applicable refund in accordance with applicable law.
We will notify you of material order cancellations where reasonably possible.
5.4 Changes to Orders
If you need to change an order, shipping address, or product selection, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before the order is processed or shipped.
Once an order has been shipped, changes may no longer be possible.
6. SHIPPING AND DELIVERY
Our Shipping Policy explains the shipping methods, processing arrangements, delivery estimates, tracking information, and procedures for delayed or missing packages.
By placing an order, you acknowledge that:
Shipping availability depends on the destination and fulfillment arrangements.
Estimated delivery times may vary.
Carrier delays, customs inspections, severe weather, and other circumstances may affect delivery.
Accurate shipping information must be provided during checkout.
If we cannot ship an order within the applicable promised timeframe, we will provide the required notice and options in accordance with applicable consumer protection laws.
Nothing in these Terms limits your rights under the FTC Mail, Internet, or Telephone Order Merchandise Rule or other applicable shipping and consumer protection laws.
For additional details, please review our Shipping Policy.
7. RETURNS, REFUNDS, AND EXCHANGES
Our Refund and Returns Policy explains the conditions and procedures for returning products and requesting refunds or replacements.
Our standard return policy provides a 30-day return period from the date of delivery, subject to the conditions stated in that policy.
Customers should contact our customer service team before returning products.
Approved returns must follow the return instructions provided by our customer service team.
Refunds will generally be issued to the original payment method after the returned product has been received and inspected, subject to the applicable policy and legal requirements.
Nothing in these Terms limits any mandatory refund, replacement, repair, warranty, or other remedy provided by applicable law.
Please review our Refund and Returns Policy for complete details.
8. PRODUCT WARRANTIES
8.1 Manufacturer and Express Warranties
Certain products may be accompanied by manufacturer warranties, express warranties, or additional warranty documentation.
Any applicable warranty terms, coverage periods, exclusions, and claim procedures will be provided on the relevant product page or accompanying documentation.
Customers should review the applicable warranty information before using the product.
8.2 Statutory Warranty Rights
Depending on applicable federal and state laws, consumers may have additional rights relating to product quality, merchantability, fitness for a particular purpose, and other warranty protections.
Nothing in these Terms is intended to exclude or limit warranties or consumer rights that cannot legally be excluded or limited.
8.3 Warranty Exclusions
To the extent permitted by applicable law, warranty coverage may not apply to damage caused by:
Improper installation or operation.
Failure to follow product instructions.
Unauthorized repair or modification.
Accidental damage.
Negligence or misuse.
Normal wear and tear.
Use outside the product’s specified operating conditions.
These exclusions do not apply where prohibited by applicable law or where the relevant damage is otherwise covered by an applicable warranty.
9. INTELLECTUAL PROPERTY
All content on our Website, including but not limited to:
Text and written materials;
Product descriptions;
Photographs and images;
Graphics and illustrations;
Logos and trademarks;
Website design and layout;
Videos and other media;
Software and website elements;
is owned by us, our licensors, or other relevant rights holders and is protected by applicable intellectual property laws.
The heythehow brand name, logo, and associated branding may not be used without our prior written permission.
You may access and use Website content for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit Website content without appropriate authorization.
Nothing in these Terms transfers ownership of intellectual property to you.
10. PROHIBITED ACTIVITIES
You agree not to use our Website for unlawful, fraudulent, or harmful activities.
Prohibited activities include:
Violating applicable federal, state, or local laws.
Attempting unauthorized access to Website systems.
Interfering with Website functionality or security.
Introducing viruses, malicious code, or harmful software.
Collecting personal information about other users without authorization.
Using automated tools to scrape or extract Website content without permission.
Submitting false, misleading, or fraudulent information.
Interfering with other customers’ use of the Website.
Infringing intellectual property rights.
Attempting to manipulate orders, promotions, or payment processes.
We reserve the right to investigate suspected violations and take appropriate action as permitted by law.
11. USER FEEDBACK AND COMMUNICATIONS
If you submit reviews, suggestions, comments, or other feedback to us, you represent that the information you provide is lawful and does not violate another person’s rights.
You agree not to submit content that is:
False or intentionally misleading;
Defamatory or threatening;
Infringing or unauthorized;
Fraudulent or deceptive;
Harmful or unlawful;
Containing malicious code.
Where you voluntarily submit feedback or suggestions, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that feedback for legitimate business purposes, subject to applicable law and your privacy rights.
This license does not transfer ownership of your personal information or override your rights under applicable privacy laws.
We reserve the right to remove content that violates these Terms or applicable law.
12. THIRD-PARTY SERVICES AND LINKS
Our Website may contain links to third-party websites, applications, payment services, advertising platforms, or other external services.
These services may operate independently from heythehow and may have their own terms and privacy policies.
We do not control all third-party services and are not responsible for their independent content, availability, or privacy practices.
Your interactions with third-party services are subject to their respective terms and policies.
We encourage you to review the applicable terms and privacy notices before using third-party services.
13. PRIVACY AND PERSONAL INFORMATION
Your privacy is important to us.
Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.
By using our Website, you acknowledge that your personal information may be processed as described in that policy and in accordance with applicable privacy laws.
Our Website may use cookies, analytics technologies, advertising pixels, and similar tracking technologies to support Website functionality, advertising, and performance measurement.
Where required by applicable law, we will provide appropriate notices and choices regarding these technologies.
For additional details, please review our Privacy Policy:
14. ADVERTISING AND PROMOTIONAL ACTIVITIES
We may advertise our products through third-party advertising platforms and marketing services.
Promotional offers, discounts, and advertising campaigns may be subject to additional terms and conditions disclosed at the time of the offer.
We aim to ensure that product advertisements and promotional claims are accurate and not misleading.
All product representations are subject to applicable advertising and consumer protection laws.
Promotional offers may be modified or discontinued where permitted by law, provided that changes do not unlawfully affect purchases or benefits already confirmed.
15. DISCLAIMERS
Our Website and its content are provided on an “as available” basis.
We make reasonable efforts to maintain Website accuracy, security, and availability. However, we do not guarantee that:
The Website will always be available without interruption.
All Website content will always be error-free.
All technical issues can be prevented.
Every external service or link will remain available.
To the maximum extent permitted by applicable law, we disclaim warranties relating to uninterrupted Website access and the absence of technical errors.
This section does not disclaim product warranties, express warranties, or statutory consumer rights that cannot legally be disclaimed.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Fuzhou Meizhiyuan Technology Co., Ltd. and its relevant representatives, employees, service providers, and business partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or inability to use it.
Where permitted by law, our liability for direct damages arising from a particular purchase will be limited to the amount paid for the affected product or order.
However, nothing in these Terms excludes or limits liability for:
Fraud or fraudulent misrepresentation.
Intentional misconduct.
Gross negligence, where exclusion is prohibited.
Death or personal injury where liability cannot legally be excluded.
Product liability that cannot legally be excluded or limited.
Breach of rights or obligations that cannot legally be waived.
Any other liability that applicable law prohibits us from excluding or limiting.
Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, the applicable limitations will apply only to the extent permitted by law.
17. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, claims, and reasonable expenses arising directly from your unlawful use of the Website, intentional misconduct, or material violation of these Terms.
This provision does not require consumers to indemnify us for our own unlawful conduct, negligence, or violations of applicable consumer protection laws.
18. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are subject to applicable United States federal laws and relevant state consumer protection laws.
Any dispute arising from the use of our Website or purchases made through it will be handled in accordance with applicable law and the jurisdiction of the competent courts.
Nothing in these Terms is intended to deprive consumers of mandatory rights or legal protections available in their state of residence.
Where applicable law grants consumers the right to bring claims in their local jurisdiction, these Terms do not waive those rights.
We encourage customers to contact us first so that we may attempt to resolve complaints or disputes directly and in good faith.
Customer Service Email: [email protected]
19. FORCE MAJEURE
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
Natural disasters;
Severe weather;
Government actions or restrictions;
War or civil disturbances;
Public health emergencies;
Transportation disruptions;
Labor disputes;
Major infrastructure failures;
Other extraordinary events.
If such circumstances affect an order, we will make reasonable efforts to notify affected customers and provide appropriate assistance.
Nothing in this section excuses obligations that cannot legally be excused, including mandatory consumer refund and notification requirements.
20. CHANGES TO THESE TERMS
We may update or revise these Terms from time to time to reflect changes in our business operations, Website features, products, services, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the beginning of this document.
Material changes will be communicated through appropriate means where required by applicable law.
Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms only to the extent permitted by applicable law.
Changes will not retroactively eliminate rights or remedies relating to purchases already made.
We encourage you to review these Terms periodically.
21. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the minimum extent necessary.
The remaining provisions will continue in effect to the extent permitted by applicable law.
22. NO WAIVER
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.
Any waiver must be consistent with applicable law.
23. ENTIRE AGREEMENT
These Terms, together with our applicable Website policies and any additional terms expressly presented during checkout, constitute the agreement governing your use of our Website and purchases made through it.
If a conflict arises between these Terms and a mandatory consumer protection law, the applicable law will prevail.
Where a specific product warranty or promotional term applies, the relevant disclosed terms will govern that specific subject to the extent permitted by law.
24. CONTACT INFORMATION
If you have questions, concerns, or requests regarding these Terms of Service, please contact us.
Brand Name: heythehow
Website: https://www.heythehow.com/
Company Name: Fuzhou Meizhiyuan Technology Co., Ltd.
Business Address:
5th Floor, C023, Sanchuang Center, No. 199 Fuxing Avenue, Jin’an District, Fuzhou City, Fujian Province, China.
Customer Service Email:
We appreciate your trust in heythehow and thank you for choosing our products.
heythehow – A Smarter Approach to Everyday Window Cleaning.