SHIPPING POLICY
Last Updated: November 5, 2026
Thank you for shopping at heythehow!
We are committed to providing a convenient and transparent shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our official website.
Please review the information below before placing your order.
Official Website: https://www.heythehow.com/
Product Category: Window Cleaning Robot
1. ORDER PROCESSING
After you place an order on heythehow.com, we will begin processing your purchase.
Order processing includes payment verification, order confirmation, product preparation, packaging, and shipment arrangements.
Please note:
Orders are processed after successful payment confirmation.
Processing times may vary depending on product availability, order volume, holidays, and operational circumstances.
Orders are generally processed on business days, excluding weekends and applicable public holidays.
Orders placed during weekends or public holidays may begin processing on the next business day.
Additional verification may occasionally be required before an order can be shipped.
The estimated shipment timeframe, if provided, will be displayed on the relevant product page or during checkout.
We will make reasonable efforts to process and ship orders within the time communicated at the time of purchase.
If no shipment timeframe is clearly stated, we will comply with applicable shipment requirements, including the FTC Mail, Internet, or Telephone Order Merchandise Rule.
2. SHIPPING DESTINATIONS
We offer shipping to eligible destinations displayed and supported during checkout.
Available shipping destinations may vary depending on product availability, shipping arrangements, carrier coverage, and applicable restrictions.
Before completing your purchase, please ensure that your delivery address is accurate and located within an eligible shipping area.
If your destination is not available during checkout, please contact us at:
Our customer service team can help clarify available shipping options.
3. SHIPPING METHODS AND DELIVERY ESTIMATES
Available shipping methods and estimated delivery times will be displayed during checkout, where applicable.
Delivery estimates may depend on:
Your shipping destination;
Product availability;
Warehouse processing;
Carrier schedules;
Transportation conditions;
Customs clearance, where applicable;
Weather and other unforeseen circumstances.
Please understand that estimated delivery dates are provided for reference and are not guaranteed delivery dates unless expressly stated otherwise.
We will make reasonable efforts to ensure that orders are shipped and delivered within the communicated timeframe.
Actual delivery times may vary due to circumstances outside our reasonable control.
4. SHIPPING FEES
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
The total order amount will include applicable product prices, shipping charges, and taxes or other charges disclosed at checkout.
Shipping fees may vary depending on:
Delivery destination;
Shipping method;
Order size and weight;
Applicable delivery requirements.
If free shipping or a promotional shipping offer is available, the applicable conditions will be displayed on our Website or during checkout.
Please review your order summary carefully before submitting payment.
5. ORDER CONFIRMATION
After successfully placing an order, you should receive an order confirmation email containing relevant purchase information.
This confirmation may include:
Order number;
Products purchased;
Order total;
Shipping address;
Payment confirmation;
Other relevant order details.
Please check your email inbox, including your spam or junk folder.
If you do not receive an order confirmation, please contact us at:
We recommend keeping your order confirmation for future reference.
6. SHIPMENT CONFIRMATION AND TRACKING
Once your order has been shipped, we may send you a shipment confirmation email.
Where tracking information is available, the email will include a tracking number and relevant tracking instructions.
You can use the tracking information provided by the shipping carrier to monitor your package.
Please note:
Tracking information may take some time to become available after shipment.
Tracking updates may not appear immediately.
Some carriers may provide limited tracking information during certain stages of transportation.
Delivery status may take additional time to update after the package reaches its destination.
If you experience difficulties tracking your order, please contact our customer service team.
Email: [email protected]
Please include your order number so we can assist you more efficiently.
7. SHIPPING DELAYS
Although we make reasonable efforts to ship orders within the stated timeframe, delays may occasionally occur.
Possible reasons include:
Unexpected increases in order volume;
Inventory or supply chain issues;
Carrier transportation delays;
Severe weather conditions;
Customs inspections or clearance delays;
Public holidays;
Other circumstances beyond our reasonable control.
If we become aware that an order cannot be shipped within the originally promised timeframe, we will notify you and provide the applicable options in accordance with federal and state consumer protection laws.
Depending on the circumstances, you may be offered:
A revised shipment date;
The option to consent to a shipping delay; or
The option to cancel your order and receive a full refund for the unshipped merchandise.
If we cannot ship within the applicable timeframe, we will follow the requirements of the FTC Mail, Internet, or Telephone Order Merchandise Rule, including obtaining the required customer consent or issuing a prompt refund.
We will not treat your silence as consent to a delay when applicable law requires your affirmative consent.
8. ADDRESS ACCURACY AND DELIVERY INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review the following details before submitting your purchase:
Full recipient name;
Street address;
Apartment, unit, or suite number, if applicable;
City;
State;
ZIP code;
Contact information, where requested.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to correct the address before the order is shipped.
However, once an order has been handed over to the shipping carrier, address changes may no longer be possible or may be subject to carrier restrictions.
If an incorrect address provided by the customer results in a delivery problem, we will work with the customer and the carrier to identify an appropriate solution.
Nothing in this section limits any rights or remedies available under applicable law.
9. LOST, MISSING, OR UNDELIVERED PACKAGES
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend taking the following steps:
Check your mailbox, porch, garage, or other designated delivery locations.
Ask household members, neighbors, or building management whether they accepted the package.
Review the tracking information for additional delivery details.
Contact the shipping carrier if further delivery information is available.
If you are still unable to locate your package, please contact us.
Email: [email protected]
Please provide:
Your order number;
Your tracking number, if available;
Your shipping address;
A brief description of the issue.
We will make reasonable efforts to investigate the matter with the relevant shipping carrier.
If an order is confirmed lost or not delivered, we will work with you to determine an appropriate resolution in accordance with applicable law.
10. DAMAGED PACKAGES OR PRODUCTS
We take reasonable care when preparing products for shipment.
However, products may occasionally be damaged during transportation.
If you receive a package that appears damaged, or if your Window Cleaning Robot arrives damaged or defective, please contact us as soon as reasonably possible.
To help us investigate, please provide:
Your order number;
Clear photographs of the damaged packaging, if applicable;
Photographs or videos showing the product damage;
A description of the issue.
After reviewing your request, we will determine an appropriate resolution, which may include a replacement, repair, refund, or other remedy as applicable.
Customers will not be charged return shipping costs for confirmed shipping damage or defective products where we are responsible for the issue, subject to applicable law.
For further information, please review our Refund and Returns Policy.
11. CUSTOMS, IMPORT DUTIES, AND TAXES
Depending on the shipping destination and applicable import regulations, international orders may be subject to customs duties, import taxes, brokerage fees, or other charges.
The treatment of these charges depends on the shipping arrangement, applicable laws, and the destination country.
Where such charges are applicable and are not included in the checkout total, they may be assessed by the relevant customs authorities or shipping carrier.
Any applicable charges that are the customer’s responsibility will be communicated or handled in accordance with the applicable shipping arrangement and law.
Customers are encouraged to review local import requirements before placing an international order.
For orders shipped within the United States, applicable sales taxes will be handled as required by relevant tax laws and disclosed during checkout where applicable.
12. ORDER CANCELLATIONS BEFORE SHIPMENT
If you wish to cancel an order, please contact us as soon as possible.
Email: [email protected]
Please include your order number and cancellation request.
If the order has not yet been shipped, we will make reasonable efforts to cancel it.
If the cancellation is accepted, any applicable refund will be processed in accordance with our Refund and Returns Policy and applicable law.
Once an order has been shipped, cancellation may no longer be possible. In that situation, you may need to follow our return procedures.
Nothing in this section limits any cancellation rights required by applicable law.
13. UNDELIVERABLE OR RETURNED-TO-SENDER PACKAGES
A package may be returned to the sender for several reasons, including:
Incorrect or incomplete shipping information;
The recipient being unavailable where a delivery signature is required;
Refusal of delivery;
Carrier delivery restrictions;
Failure to collect a package when required;
Other delivery-related circumstances.
If your package is returned to us, please contact our customer service team.
We will review the circumstances and work with you to determine an appropriate solution.
Depending on the reason for the return, available options may include reshipment, an address correction, or a refund, subject to applicable law and the circumstances of the order.
Additional shipping charges may apply to reshipments resulting from incorrect information supplied by the customer, where permitted by law and disclosed before the additional charge is incurred.
14. SHIPPING RESTRICTIONS
Certain delivery locations may be subject to carrier limitations, transportation restrictions, or applicable legal requirements.
We reserve the right to review orders that cannot be fulfilled or shipped to the requested destination.
If we determine that an order cannot be shipped, we will notify the customer and provide an appropriate resolution, including a refund where required.
We will not retain payment for merchandise that we cannot ship when a refund is required by applicable law.
15. FORCE MAJEURE AND UNFORESEEN CIRCUMSTANCES
Certain circumstances beyond our reasonable control may affect order processing, shipment, or delivery.
These may include:
Natural disasters;
Severe weather;
Public health emergencies;
Transportation disruptions;
Government restrictions;
Customs delays;
Labor disruptions;
Other extraordinary events.
When such circumstances occur, we will make reasonable efforts to keep affected customers informed.
Nothing in this section excuses us from our obligations under applicable consumer protection laws, including legally required shipment notices, cancellation rights, and refunds.
16. RELATIONSHIP WITH OUR REFUND AND RETURNS POLICY
This Shipping Policy should be read together with our Refund and Returns Policy.
For information about:
Returning a Window Cleaning Robot;
Requesting a refund;
Receiving a replacement;
Reporting defective or damaged products;
please review the Refund and Returns Policy available on our Website.
Where a conflict arises, applicable consumer protection laws will prevail.
17. CONTACT US
If you have questions about shipping, delivery, tracking, or an existing order, please contact our customer service team.
Brand Name: heythehow
Website: https://www.heythehow.com/
Company Name: Fuzhou Meizhiyuan Technology Co., Ltd.
Business Address:
5th Floor, C023, Sanchuang Center, No. 199 Fuxing Avenue, Jin’an District, Fuzhou City, Fujian Province, China.
Customer Service Email:
Please include your order number in your message whenever possible so we can assist you more efficiently.
Thank you for shopping with heythehow.
We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.
heythehow – A Smarter Approach to Everyday Window Cleaning.