PRIVACY POLICY
Last Updated: November 5, 2026
Welcome to heythehow (the “Website”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://www.heythehow.com/, browse our products, make a purchase, or communicate with our customer service team.
Please read this Privacy Policy carefully to understand our privacy practices and your rights.
1. COMPANY INFORMATION
This Website is operated by:
Brand Name: heythehow
Legal Business Name: Fuzhou Meizhiyuan Technology Co., Ltd.
Website: https://www.heythehow.com/
Business Address:
5th Floor, C023, Sanchuang Center, No. 199 Fuxing Avenue, Jin’an District, Fuzhou City, Fujian Province, China.
Contact Email: [email protected]
For questions, concerns, or requests regarding this Privacy Policy, please contact us using the email address above.
In this Privacy Policy, “we,” “us,” and “our” refer to Fuzhou Meizhiyuan Technology Co., Ltd., operating under the brand name heythehow.
“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to an individual or household, as defined by applicable privacy laws.
2. INFORMATION WE COLLECT
We may collect the following categories of information when you use our Website or interact with our services.
2.1 Personal Identification Information
When you place an order, create an account, contact customer service, or otherwise interact with our Website, we may collect:
Full name
Email address
Shipping address
Billing address
Telephone number, if provided
Order details and purchase history
Customer service correspondence
2.2 Payment Information
When you make a purchase, payment information may be collected and processed by third-party payment service providers.
Depending on the payment method, this information may include:
Payment card information
Billing information
Payment transaction identifiers
Payment confirmation and transaction status
We do not intend to store complete payment card numbers or security codes on our own systems. Payment processing is subject to the privacy policies and security practices of the applicable payment providers.
2.3 Device and Technical Information
When you visit our Website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type and operating system
Language and time zone settings
Internet service provider information
Website access times and dates
Referring website addresses
Pages viewed and browsing activity
Website performance and diagnostic information
This information helps us maintain, secure, and improve our Website.
2.4 Shopping and Transaction Information
When you browse or purchase our Window Cleaning Robots, we may collect information related to your shopping activities, including:
Products viewed
Products added to your shopping cart
Checkout activity
Order history
Purchase amounts
Transaction dates
Shipping and delivery information
We use this information to process orders, provide customer support, improve the shopping experience, and understand customer preferences.
2.5 Customer Communications
If you contact us by email or through our Website, we may collect the information you voluntarily provide, including your name, email address, order number, and the contents of your message.
We use this information to respond to your questions, resolve problems, and provide after-sales assistance.
3. HOW WE USE YOUR INFORMATION
We may use collected personal information for the following purposes:
Order Processing and Fulfillment
Process and confirm purchases.
Arrange payment processing.
Coordinate shipping and delivery.
Provide order updates.
Handle returns, refunds, and exchanges.
Customer Service
Respond to questions and requests.
Provide product-related assistance.
Troubleshoot product or order issues.
Handle complaints and feedback.
Website Operation and Improvement
Maintain Website functionality.
Improve navigation and shopping experiences.
Monitor Website performance.
Identify and resolve technical issues.
Protect the Website against fraud and unauthorized activities.
Marketing and Advertising
Deliver relevant advertisements.
Measure advertising effectiveness.
Analyze advertising interactions and conversions.
Improve advertising campaigns.
Understand customer interests and shopping behavior.
Legal and Security Purposes
Comply with applicable laws and regulations.
Protect our legal rights and interests.
Detect and prevent fraudulent transactions.
Enforce our terms and policies.
Respond to lawful requests from authorities.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies, pixels, tags, scripts, and similar technologies to improve your browsing experience and support Website functionality.
Cookies are small text files stored on your device when you visit a website.
4.1 Types of Cookies We May Use
Essential Cookies
These cookies are necessary for basic Website operations, including shopping cart functionality, checkout processes, security, and session management.
Functional Cookies
These cookies help remember your preferences and improve your browsing experience.
Analytics Cookies
These cookies help us understand how visitors interact with our Website, including page views, traffic sources, and browsing patterns.
Advertising Cookies
These cookies and similar technologies may be used to deliver advertisements, measure advertising performance, and support interest-based advertising.
4.2 Managing Cookies
You may manage or disable certain cookies through your browser settings or available cookie preference tools on our Website.
Please note that disabling certain cookies may affect some Website features and shopping functions.
Where required by applicable law, we will provide appropriate consent and opt-out mechanisms for non-essential tracking technologies.
5. THIRD-PARTY ADVERTISING, ATTRIBUTION & TRACKING TECHNOLOGIES
We work with third-party advertising, attribution, and analytics partners to promote our products, measure advertising effectiveness, understand customer interactions, and improve our marketing activities.
These third parties may use cookies, pixels, SDKs, tracking scripts, and other similar technologies to collect information about your interactions with our Website and advertisements.
5.1 AppLovin
We use third-party advertising, attribution and analytics services, including AppLovin.
AppLovin may use cookies, pixels, SDK and other tracking technologies to collect device identifiers (such as GAID / IDFA), IP address, device information, ad interaction, install and conversion data, for interest-based advertising, ad attribution, performance measurement and ad optimization.
For more information about AppLovin’s collection and use of your information visit:
https://legal.applovin.com/privacy/
5.2 Information Collected Through Advertising Technologies
Depending on the technologies deployed and your applicable privacy choices, advertising partners may collect or receive information such as:
IP address
Browser and device information
Advertising identifiers, where available
Cookie identifiers
Website browsing activity
Product views and shopping interactions
Advertising clicks and impressions
Purchase and conversion events
Approximate location information derived from technical data
These technologies may help us understand whether an advertisement resulted in a Website visit, product interaction, or purchase.
5.3 Advertising Purposes
We and our advertising partners may use relevant information for:
Interest-based advertising
Advertising attribution
Conversion tracking
Campaign performance measurement
Audience analysis
Advertising optimization
Fraud prevention and security
5.4 Your Advertising Choices
You may be able to limit certain advertising-related tracking through your browser settings, device privacy settings, cookie preference tools, or applicable opt-out mechanisms.
For AppLovin-specific privacy choices and additional information, please visit:
https://legal.applovin.com/privacy/
Opting out of interest-based advertising does not necessarily mean you will stop seeing advertisements. You may continue to receive advertisements that are not based on your browsing interests.
6. HOW WE SHARE YOUR INFORMATION
We do not disclose personal information indiscriminately. However, we may share certain information with third parties when reasonably necessary for business operations, legal compliance, and the purposes described in this Privacy Policy.
6.1 Service Providers
We may share relevant information with service providers that help us operate our Website and fulfill customer orders, including:
Payment processing providers
Shipping and delivery companies
Website hosting providers
E-commerce service providers
Customer support providers
Website analytics providers
Information technology and security providers
These service providers may process personal information on our behalf in accordance with applicable agreements and legal requirements.
6.2 Advertising and Analytics Partners
We may share or make certain information available to advertising and analytics partners, including AppLovin, to support advertising delivery, attribution, measurement, and optimization.
Depending on the applicable privacy laws and the technologies used, certain advertising-related disclosures may be considered a “sale,” “sharing,” or targeted advertising under applicable state privacy laws.
You may have the right to opt out of certain types of such processing, as described in the Your Privacy Rights section below.
6.3 Legal and Regulatory Requirements
We may disclose personal information when reasonably necessary to:
Comply with applicable laws, regulations, or legal processes.
Respond to lawful requests from government authorities.
Protect our rights, property, and safety.
Investigate suspected fraud or illegal activities.
Enforce our agreements and policies.
6.4 Business Transfers
If our business undergoes a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.
6.5 Other Disclosures
We may disclose information when you direct us to do so, provide appropriate consent, or when disclosure is otherwise permitted or required by applicable law.
7. YOUR PRIVACY RIGHTS
Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
Right to Know and Access
You may have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, or process about you.
Right to Delete
You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
You may have the right to obtain certain personal information in a portable and, where technically feasible, readily usable format.
Right to Opt Out
You may have the right to opt out of certain processing activities, including:
The sale of personal information, as defined by applicable law.
Sharing of personal information for cross-context behavioral advertising.
Targeted advertising.
Certain profiling activities that produce legal or similarly significant effects.
Right to Limit Certain Sensitive Information Processing
Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information.
Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.
7.1 California Residents
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may provide you with additional privacy rights.
Subject to applicable requirements and exceptions, California residents may have the right to:
Know what personal information is collected.
Access personal information.
Request deletion of personal information.
Request correction of inaccurate personal information.
Opt out of the sale or sharing of personal information.
Limit certain uses and disclosures of sensitive personal information.
Not receive discriminatory treatment for exercising privacy rights.
We may disclose certain information to advertising partners for advertising measurement and cross-context behavioral advertising. Depending on the circumstances, these activities may constitute sharing or selling under California law.
Where applicable, you may submit an opt-out request using the contact information provided in this Privacy Policy.
We also recognize applicable Global Privacy Control (GPC) signals as opt-out preference signals where required by law.
7.2 Residents of Other U.S. States
Residents of other states with applicable comprehensive privacy laws may have additional rights, including rights to access, correct, delete, obtain, or opt out of certain processing of their personal information.
These rights may vary depending on your state of residence and the applicable legal requirements.
We will handle qualifying privacy requests in accordance with the laws applicable to your request.
7.3 How to Exercise Your Privacy Rights
To submit a privacy-related request, please contact us:
Email: [email protected]
Subject Line: Privacy Rights Request
Please include:
Your full name.
Your state of residence.
A description of your privacy request.
The email address associated with your order or Website account, if applicable.
We may request additional information reasonably necessary to verify your identity before processing certain requests.
We aim to respond within the timeframes required by applicable law.
Where permitted or required by law, you may authorize an agent to submit a privacy request on your behalf. We may require verification of the agent’s authority and your identity.
If we deny your request, you may have the right to appeal our decision, depending on applicable state law. You may submit an appeal by emailing [email protected] with the subject line “Privacy Request Appeal.”
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Retention periods may depend on:
The nature of the information.
The purpose for which it was collected.
The duration of our business relationship.
Order processing and customer service requirements.
Applicable accounting, tax, and legal obligations.
Dispute resolution and fraud prevention needs.
When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. DATA SECURITY
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include:
Access controls.
Secure data transmission technologies where appropriate.
Security monitoring.
Appropriate service provider safeguards.
Internal procedures for handling personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
10. INTERNATIONAL DATA TRANSFERS
Our company is based in China, and our Website may be accessed by customers located in the United States and other countries.
As a result, your personal information may be processed or transferred across international borders, including to China and other countries where our service providers or business partners operate.
Privacy and data protection laws in these countries may differ from those in your state or country of residence.
Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.
By using our Website and providing personal information, you acknowledge that such information may be processed internationally, subject to applicable legal requirements and the rights available to you.
11. CHILDREN’S PRIVACY
Our Website and products are intended for a general consumer audience and are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without the legally required parental consent.
If we become aware that personal information has been collected from a child under 13 in a manner that violates applicable law, we will take appropriate steps to delete that information.
If you believe that a child has provided personal information to us, please contact:
Parents and legal guardians may contact us with questions or concerns regarding children’s personal information.
12. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, payment services, advertising platforms, or other external services.
These third parties may have their own privacy policies and data collection practices.
We do not control the privacy practices of independent third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
Your interactions with third-party services are governed by their respective terms and privacy policies.
13. DO NOT TRACK SIGNALS
Some browsers offer a “Do Not Track” (DNT) setting that communicates a preference not to be tracked across websites.
There is currently no universally accepted standard for responding to all DNT signals.
Where applicable law requires recognition of browser-based opt-out preference signals, including Global Privacy Control (GPC), we will process those signals in accordance with applicable legal requirements.
14. EMAIL COMMUNICATIONS AND MARKETING
We may use your email address to respond to customer service requests, provide order-related communications, and send other communications where permitted by law.
If we send promotional emails, you may unsubscribe by using the unsubscribe link included in the email.
Please note that even if you unsubscribe from marketing emails, we may still send necessary transactional or service-related communications, such as order confirmations, shipping notifications, and important account or policy updates.
We will process marketing preferences in accordance with applicable laws.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, advertising technologies, service providers, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this page.
If material changes are made, we will provide additional notice where required by applicable law.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
16. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our personal information practices, please contact us.
Brand Name: heythehow
Company Name: Fuzhou Meizhiyuan Technology Co., Ltd.
Website: https://www.heythehow.com/
Email: [email protected]
Business Address:
5th Floor, C023, Sanchuang Center, No. 199 Fuxing Avenue, Jin’an District, Fuzhou City, Fujian Province, China.
We appreciate your trust in heythehow and are committed to handling your personal information responsibly.
Thank you for visiting heythehow.